Returns

You can return any guitar bought from Federmeier within 14 days of receiving it, no reason required. This is not just our policy — it is your right under EU consumer protection law for anything bought online, and we apply it exactly as written, not with hidden conditions.

How the 14 days work. The window starts on the day you (or someone you nominate) receives the instrument. You have 14 days from that date to tell us you want to return it, and then a further 14 days to send it back once you have told us.

Condition. Play it at home, sitting on your sofa, in front of a mirror — that is exactly what the window is for. What we ask is that the guitar goes back in the condition it arrived in: no new marks on the body or neck, original strings unless you contact us first, and packed the way it came, ideally in the original case or carton.

How to start a return. Contact us through the page with your order number and we will send you a return label and instructions. Do not send an instrument back without contacting us first — we need to know it is coming.

Refunds. Once we receive the guitar and confirm it is in the condition it left in, we refund the full purchase price, including the original outbound shipping cost, to your original payment method. Refunds are processed within 14 days of us receiving the return, though most go through faster.

Faulty or damaged instruments. If a guitar arrives with a fault or transit damage, the standard return conditions do not apply — contact us immediately with photographs and we will sort out a replacement or refund without you paying return shipping.

Made-to-order instruments. Guitars built to order through our luthier range are handled case by case, since they are built specifically for you. We will confirm the return terms for any made-to-order instrument before you place the order, not after.